Privacy Policy

Last Updated: 01/10/2026

Quirina Health Center (“Quirina,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or interact with the Quirina Health Center website (“Website”), contact us through the Website, submit an enquiry, request an appointment, or otherwise use online services provided through the Website.

Because Quirina provides healthcare and community-related services, some information we process may be sensitive, including information relating to an individual’s health.

1. Information We Collect

Depending on how you interact with our Website, we may collect different types of information.

Information You Provide Directly

You may provide information when you:

• Contact us through an online form;
• Request an appointment or service;
• Send us an email;
• Submit an enquiry;
• Provide feedback;
• Subscribe to communications or updates;
• Apply to participate in a program or activity; or
• Communicate with us through other Website features.

This information may include:

• Full name;
• Telephone number;
• Email address;
• Postal or physical address;
• Date of birth or age, where relevant;
• Appointment or service information;
• Information contained in your message or enquiry; and
• Other information you voluntarily choose to provide.

Health and Medical Information

Where necessary and legally permitted, Quirina may process health or medical information for the purpose of providing healthcare services and managing patient care.

Health information may include information about medical history, symptoms, diagnoses, treatments, medications, allergies, laboratory results, or other information relevant to healthcare.

Please do not submit detailed medical information through a general website contact form unless we specifically instruct you to do so through a secure communication channel.

2. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically.

Depending on the Website’s configuration, this may include:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages visited;
• Date and time of visits;
• Approximate location derived from technical information;
• Referring website;
• Website interactions; and
• Technical information relating to Website performance and security.

This information may be collected through server logs, cookies, analytics tools, and similar technologies.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, understand Website usage, maintain security, and improve user experience.

Cookies are small files stored on your device when you visit a website.

Depending on their purpose, cookies may be used to:

• Remember preferences;
• Maintain Website functionality;
• Improve Website security;
• Understand how visitors use the Website;
• Measure Website performance; and
• Improve our content and services.

Where required by applicable law, we will obtain appropriate consent before placing non-essential cookies on your device.

You may also be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

4. How We Use Personal Information

We may use personal information for purposes including:

• Responding to enquiries;
• Managing appointment requests;
• Providing or coordinating healthcare services;
• Communicating with patients, caregivers, and authorized representatives;
• Providing information about our programs and services;
• Managing community health and development initiatives;
• Improving our Website and services;
• Maintaining administrative and operational records;
• Protecting the security of our Website and systems;
• Detecting and preventing fraud, misuse, or unauthorized activity;
• Complying with legal and regulatory requirements; and
• Protecting the rights, safety, and wellbeing of patients, staff, visitors, and other individuals.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.

5. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Your consent;
• The performance of a contract or provision of requested services;
• Compliance with a legal or regulatory obligation;
• Protection of vital interests;
• Legitimate interests, where legally permitted; or
• Other lawful grounds recognized by applicable law.

For healthcare-related information, additional legal requirements or safeguards may apply.

6. How We Protect Health Information

Health and medical information is treated as sensitive information.

We take reasonable administrative, technical, and organizational measures designed to protect personal and health information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

These measures may include appropriate access controls, staff confidentiality requirements, secure systems, technical safeguards, and procedures for handling personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Sharing Personal Information

We may share personal information when necessary and legally permitted with:

• Authorized healthcare professionals involved in your care;
• Authorized representatives or caregivers, where appropriate;
• Service providers supporting our operations;
• Information technology and hosting providers;
• Payment or administrative service providers, where applicable;
• Professional advisers;
• Government, regulatory, or public authorities where required or permitted by law;
• Emergency services or other appropriate parties where necessary to protect life or safety; and
• Other parties where you have provided appropriate authorization or consent.

We seek to limit access to personal information to people and organizations that have a legitimate need to access it.

We do not sell personal health information.

8. Third-Party Service Providers

Our Website may use third-party providers for services such as:

• Website hosting;
• Website security;
• Analytics;
• Email delivery;
• Appointment or communication systems;
• Online forms;
• Payment processing; and
• Other technical or operational services.

These providers may process information on our behalf and may be subject to their own privacy policies and legal obligations.

Where appropriate, we take reasonable steps to ensure that service providers handle personal information in accordance with applicable requirements.

9. Third-Party Links

Our Website may contain links to external websites or services.

Quirina is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policy of any external website before providing personal information.

10. Communications

If you provide your contact details, we may use them to respond to your enquiries, provide requested information, manage appointments, or communicate with you regarding services you have requested.

Where applicable law requires consent for marketing communications, we will seek the appropriate consent.

You may be able to opt out of non-essential promotional communications by following the unsubscribe instructions provided in the communication or contacting us directly.

11. Children’s Privacy

Quirina recognizes the importance of protecting children’s personal information.

Where services involve children, information may be collected and processed as necessary to provide healthcare, education, child development, safeguarding, or other appropriate services.

Where required by applicable law, we will obtain consent or authorization from a parent, guardian, or other legally authorized person.

We do not knowingly use the Website to collect children’s personal information for unrelated purposes.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records, complying with legal and regulatory requirements, resolving disputes, and enforcing agreements.

Healthcare records may be retained for periods required by applicable healthcare, professional, or legal requirements.

Retention periods may therefore vary depending on the type and purpose of the information.

13. International Data Transfers

Some of our service providers or technology systems may be located in countries other than the country in which you reside.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data protection and privacy requirements.

14. Your Privacy Rights

Depending on the laws applicable to you, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where legally permitted;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Request a copy of certain personal information in a portable format, where applicable; and
• Submit a complaint to an appropriate data protection or regulatory authority.

These rights may be subject to legal exceptions, particularly in relation to healthcare records, legal obligations, public interest requirements, or the rights of other individuals.

15. How to Exercise Your Rights

To make a privacy request, please contact us using the details below.

We may need to verify your identity before responding to a request involving personal information.

This helps protect your information from unauthorized access or disclosure.

Privacy Contact: (+44) 7825 428477
Email: info@quirinaclinic.org

16. Data Breaches and Security Incidents

If we become aware of a personal data security incident, we will assess the incident and take appropriate steps in accordance with applicable law.

Where notification is legally required, we will notify affected individuals and/or the relevant regulatory authorities within the timeframe and in the manner required by applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When changes are made, we will update the “Last Updated” date at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way we handle personal information, please contact us:

Quirina Health Center
Address: Kyezimbire, Isingiro, Uganda
Telephone: (+44) 7825 428477| (+255) 39-3101085
Email: infor@quirinaclinic.org
Website: quirinaclinic.org

We take privacy concerns seriously and will make reasonable efforts to address questions and requests in accordance with applicable law.